Apprenticeship Qualifications

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working within a business administration setting
• You must not be in any other form of education or employment
• This qualification can be used for either new apprentice recruitment, or upskilling of exiting staff members.

Course Overview

You will undertake a Level 3 Standard Business Administrator Apprenticeship.

• This qualification normally takes between 15 and 18 months to complete.
• You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Business Administration qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. In addition, you will be required to study towards a Level 2 ICT award. A full assessment of needs will be given during your induction.

What Will I Study?

The Business Administration Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• Bespoke administrative software packages
• Adminstrative duties
• Project management & presentations
• Interpersonal skills & communication
• Managing performance
• Production of business data & documents

What Is The Typical Role of a Business Administrator?

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Examples of the types of activities you will perform include:
• Using company databases & advanced IT packages
• Producing accurate records including emails, files and company proposals
• Using digital platforms for communication
• Resource management
• Project management
• Filing
• Presenting information to colleagues
• Using company databases
• Frequently liaising with colleagues and customers

How Do I Apply?

Click here to fill out our online application form.

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working within a customer service environment
• You must not be in any other form of education or employment
• This qualification can be used for either new apprentice recruitment, or upskilling of exiting staff members.

Course Overview

You will undertake a Level 2 Standard Customer Service Practitioner Apprenticeship.

• This qualification normally takes between 15 and 18 months to complete.
• You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Customer Service qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. A full assessment of needs will be given during your induction.

What Will I Study?

The Customer Service Practitioner Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• Understanding customers & their needs
• Understanding an organisation
• Use of appropriate systems and resources
• Understanding the 'customer experience'
• Communication and influencing
• Dealing with conflict

What is the Typical Role of a Customer Service Practitioner?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Examples of the types of activities you will perform include:
• Liasing with customers on a frequent basis
• Dealing with customer complaints & feedback
• Managing customer service systems & software
• Acting in accordance with appropriate legislation
• Diary management

How Do I Apply?

Click here to fill out our online application form.

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working within a customer service environment, possibly as a supervisor or team leader within a dedicated customer service role.
• You must not be in any other form of education or employment
• This qualification can be used for either new apprentice recruitment, or upskilling of exiting staff members.

Course Overview

You will undertake a Level 3 Standard Customer Service Specialist Apprenticeship.

• This qualification normally takes between 15 and 18 months to complete.
• You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Customer Service qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. A full assessment of needs will be given during your induction.

What Will I Study?

The Customer Service Specialist Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• General business knowledge & understanding
• Understanding the customer journey
• Understanding customer needs & insignts
• Understanding the culture of customer service
• Communication and influencing
• Service improvement

What is the Typical Role of a Customer Service Specialist?

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Examples of the types of activities you will perform include:
• Liasing with high profile customers on a frequent basis
• Dealing with customer complaints & feedback
• Managing customer service systems & software
• Acting in accordance with appropriate legislation
• Looking at customer service project cycles

How Do I Apply?

Click here to fill out our online application form.

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working within a retail environment.
• You must not be in any other form of education or employment
• This qualification can be used for either new apprentice recruitment, or upskilling of exiting staff members.

Course Overview

You will undertake a Level 2 Standard Retailer Apprenticeship.

• This qualification normally takes between 12 and 15 months to complete.
• You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Retailer qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. A full assessment of needs will be given during your induction.

What Will I Study?

The Retailer Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• Knowing your customers
• Understanding business & finance
• Effective communication
• Merchandising & brand promotion
• The retail environment
• Contribution towards retil performance

What is the Typical Role of a Retailer?

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.

Examples of the types of activities you will perform include:
• Assisting customers within a retail environment
• Assisting with merchandising and promotion of products
• Providing excellent customer service
• Conducting a sale
• Maintaining stock & supplies

How Do I Apply?

Click here to fill out our online application form.

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working as a manager within a customer service and/or retail environment
• You must not be in any other form of education or employment
• This qualification is traditionally used for upskilling of exiting staff members, but it can be used for new recruitment so long as both the candidate and job role are of a high enough standard.

Course Overview

You will undertake a Level 3 Standard Retail Team Leader/Supervisor Apprenticeship.

• This qualification normally takes between 15 and 18 months to complete.
• You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Retail Team Leader qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. A full assessment of needs will be given during your induction.

What Will I Study?

The Retail Team Leader/Supervisor Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• Understanding customers
• Understanding business & finance
• Effective leadership & team performance
• Marketing & communications
• Sales strategies & promotions
• Business reliant technology

What Is The Typical Role of a Level 3 Retail Team Leader/Supervisor?

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

The types of day to day job activities you will perform include:
• Participating & managing sales projects
• Leading customer service expectations
• Providing effective communication to colleagues
• Team leading & performance management
• Understanding and utilising budgets within your deparment
• Working collaboratively with other deparments within your organisation

How Do I Apply?

Click here to fill out our online application form.

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working as a manager or team leader, looking after a designated team within any industry.
• You must not be in any other form of education or employment
• This qualification is traditionally used for upskilling of exiting staff members, but it can be used for new recruitment so long as both the candidate and job role are of a high enough standard.

Course Overview

You will undertake a Level 3 Standard Team Leader/Supervisor Apprenticeship.

• This qualification normally takes between 15 and 18 months to complete.
• You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Team Leader qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. A full assessment of needs will be given during your induction.

What Will I Study?

The Team Leader/Supervisor Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• Leading & managing people
• Building relationships via appropriate communication
• Project management
• Financial management
• Self-management
• Accountability & responsibility

What Is The Typical Role of a Level 3 Team Leader/Supervisor?

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

The types of day to day job activities you will perform include:
• Participating in & managing projects
• Providing effective communication to colleagues
• Team leading & performance management
• Understanding and utilising budgets within your deparment
• Working collaboratively with other deparments within your organisation

How Do I Apply?

Click here to fill out our online application form.

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working as a senior manager, looking after a designated team and the operational control of a particular sector within your company.
• You must not be in any other form of education or employment
• This qualification is traditionally used for upskilling of exiting staff members, but it can be used for new recruitment so long as both the candidate and job role are of a high enough standard.

Course Overview

You will undertake a Level 5 Operations/Departmental Manager Standard Apprenticeship.

• This qualification normally takes between 24 and 30 months to complete.
• You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Departmental Manager qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. A full assessment of needs will be given during your induction.

What Will I Study?

The Operations/Departmental Manager Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• Operational management
• Project management
• People management
• Financial management & departmental budget setting/control
• Self-management
• Accountability & responsibility

What Is The Typical Role of a Level 5 Operations/Departmental Manager?

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

The types of day to day job activities you will perform include:
• Managing projects & providing relevant reports on the full project cycle
• Providing effective communication to colleagues
• Team leading & performance management
• Setting, understanding and utilising budgets within your deparment
• Working collaboratively with other deparments within your organisation

How Do I Apply?

Click here to fill out our online application form.

Eligibility

• You must be aged 16 or over
• You will need to be working a minimum of 30 hours per week
• You must be working within warehouse/supply chain setting
• You must not be in any other form of education or employment
• This qualification can be used for either new apprentice recruitment, or upskilling of exiting staff members.

Course Overview

You will undertake a Level 2 Standard Supply Chain Warehouse Operative Apprenticeship.

• This qualification normally takes between 12 and 15 months to complete.
• • You will undertake a set curriculum, known as an apprenticeship 'standard' which will cover the skills, knowledge and behaviours required to become proficient in your field of work.
• For all 'Standard' qualifications, a final assessment known as an EPA (End-Point Assessment) will be held to evaluate the candidates knowledge. This is typically performed following a 3 month preparation stage, once the main vocational portfolio had been completed.
• All work is delivered by qualified, subject specialist assessors at your place of work, or at HYA Training.
• All assessment is delivered on a 1-2-1 basis, unless otherwise requested.

In addition to the Warehousing qualification, you will be required to study English and Maths (Level 2) if you do not already have GCSE grades A*-C in these subjects. A full assessment of needs will be given during your induction.

What Will I Study?

The Supply Chain Warehouse Operative Standard requires a full understanding and application of the following skills, knowledge and behaviours:
• Safe operating techniques within a warehouse environment
• Safe use of relevant equipment
• Organisational and industrial structure
• Health & Safety / Risk Assessments
• Noting the impact of work upon other areas of the business
• Use of company stock and adminstration systems

What Is The Typical Role of a Supply Chain Warehouse Operative?

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks. Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated services (eg Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines. A Warehouse Operative will often be required to be flexible and work shifts including 4-on-4-off, days, nights, evenings and weekends.

Examples of the types of activities you will perform include:
• Stock management
• Stock movement
• Utilisation of equipment such as fork-lift trucks / pallet machines
• Working withing a team environment to hit deadlines on the supply chain movement
• Championing health & safety

How Do I Apply?

Click here to fill out our online application form.

What are you interested in?

Business Administration, Customer Service & Retail Qualifications

Business Administrator - Level 3 (Standard)

Customer Service Practitioner - Level 2 (Standard)

Customer Service Specialist - Level 3 (Standard)

Retailer - Level 2 (Standard)

Team Leader & Management Qualifications

Retail Team Leader - Level 3 (Standard)

Team Leader/Supervisor - Level 3 (Standard)

Operations/Departmental Manager - Level 5 (Standard)

Warehousing Qualifications

Supply Chain Warehouse Operative - Level 2 (Standard)

Maths & English

Maths & English - Adult Education