Customer Service Apprenticeships

Customer Service Apprenticeships today comprises of a  National Vocational Qualification (NVQ), a Technical Certificate and Key Skills. The acheivement of the whole framework is necessary for an Apprenticeship to be cetificated. They are particulally beneficial to young people aged 16 to 19 and are completely free to the employer. The NVQ is normally delivered on-the-job and the Tecnincal Certificate and the Key Skills can be delivered on-the-job or in a class room environment at HYA Training

Apprenticeships are designed to train young people to NVQ Level 2, usually over a period of between 6 to 12 months.  They enable young people to acquire the basic skills necessary to be effective employees and provide solid skills foundation for further development.

Advanced Apprenticeships are designed to train young people with the ability and ambition to NVQ Level 3 and above, usually over a period of 12 to 18 months. They are aimed at developing the technicians, supervisors and managers of the future.

Apprenticeship Customer Service Level 2 Training to new/existing employees - The Level 2 qualification is aimed at individuals who deliver a continually improving service to customers, but who may not have the responsibility or autonomy to bring about permanent improvements themselves.

It is suitable for candidates who:

• need to communicate clearly and confidently
• can work with others to solve problems and support customer service improvements
• have a developing knowledge of the organisation and its products and services and have limited influence over what happens at work

To achieve the full apprenticeship qualification, candidates must complete a total of five NVQ units (four mandatory units and one optional unit) plus a Technical Certificate and Key Skills.   Timescales (6 to 12 Months) *the time frame very much depends on the individual.

Advanced Apprenticeship Customer Service Level 3 Training to new/ existing employees - Level 3 is aimed at candidates who are in work roles where they have to provide a continually improving service to customers and are able to effect permanent improvements for the benefit of customers and the organisation.

It is suitable for candidates:

• who are able to suggest and help implement change to improve customer service
• who are experienced problem solvers who can communicate clearly
• who have particular customer service job titles, such as customer service advisor
• who are in designated customer service departments
• whose role is mainly to provide service to customers and who recognise customer service is a part of the role within the organisation even though they may be carrying our non-customer service roles

To achieve the full apprenticeship qualification, candidates must complete a total of six NVQ units (five mandatory units, and one optional unit) plus a Technical Certificate and Key Skills. Timescales (12 to 18 Months) *the time frame very much depends on the individual.

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Customer Service apprenticeships benefits to the employer:

• will enhance your existing customer service training programme to include a nationally recognised qualification

• will motivate employees and encourage them to stay within your company, reducing staff turnover

• you'll be developing your workforce for the future - including potential supervisors and managers

• training in your company methods

• no financial cost to your business

• limited paper work, all handled by HYA Training